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Tuesday, 7 November 2017

New Delhi:  An IndiGo passenger was restrained and manhandled by the airline's ground staff at the Delhi airport terminal shortly after an argument last month. In a widely shared video footage, the passenger who had landed in the national capital, was physically prevented from boarding the coach by an airline staffer who was heard seconds earlier objecting to the passenger allegedly using abusive language.

 The passenger, Vinay Katyal, travelling from Chennai, and the staffer get into a scuffle soon after; both sides are seen trying to punch the other.

 The incident took place on October 15. After the video shot on a mobile phone was put out today, IndiGo apologized for the incident and said that the staff involved has been fired. "Incident probed by designated committee. Took action against staff who was main culprit, by immediately terminating his employment," the airline said.

 IndiGo president Aditya Ghosh said he had called up the passenger too and apologized.

 "My personal apologies as this does not reflect our culture," he said in a statement.

 "Under the code of conduct violation, this incident was investigated and stern action was taken against the staff," the statement said.
 Mr Katyal, visibly agitated, seems to be arguing over the late arrival of the coach, to which the ground staff ask him to refrain from using curses. On video, the passenger is telling them that they should focus on doing a better job rather than moving passengers from one spot to another.

 As the passengers finally start boarding the coach, a ground staff restrains Mr Katyal from boarding over the alleged cursing. Seething in rage, Mr Katyal tries to attack a staff member screaming, "How dare you".

 In the scuffle that follows, he is finally pinned down on the tarmac, the airline staff holding him by his neck on the ground, as the passenger fights back, swinging his arms wildly.


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